Privacy Policy
Last Updated: July 13, 2026
Introduction
This privacy policy explains how mist-gate collects, uses, and protects personal information provided by visitors to our website and customers using our vehicle rental services.
Information We Collect
Personal Information
When you submit a booking request or contact us, we collect:
- Full name
- Email address
- Selected service details
- Rental preferences and requirements
Documentation for Rentals
When you collect a vehicle, we additionally collect:
- Driving license details
- Proof of address documentation
- Payment information
Technical Information
Our website automatically collects:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website addresses
How We Use Your Information
We process personal information for the following purposes:
- Processing and confirming vehicle rental bookings
- Communicating about your rental
- Verifying driver eligibility and insurance requirements
- Processing payments and maintaining financial records
- Improving our website and services
- Complying with legal obligations
Legal Basis for Processing
We process personal data based on:
- Contract Performance: Processing necessary to fulfill rental agreements
- Legal Obligation: Compliance with transport and insurance regulations
- Legitimate Interest: Business operations and service improvement
- Consent: Where explicitly provided for specific purposes
Data Sharing
We share personal information only in these circumstances:
- With insurance providers for coverage verification
- With payment processors for transaction completion
- With legal authorities when required by law
- With professional advisors bound by confidentiality
We do not sell personal information to third parties.
Data Retention
We retain personal information for:
- Booking inquiries: 12 months from last contact
- Completed rentals: 7 years for financial and insurance records
- Technical data: 24 months
Your Rights
Under UK data protection law, you have rights to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Object to processing based on legitimate interests
- Request restriction of processing in certain circumstances
- Data portability for information you provided
To exercise these rights, contact us at [email protected]
Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Secure data transmission protocols
- Access controls limiting data access to authorized personnel
- Regular security assessments
- Secure physical storage for paper documents
Cookies
Our website uses essential cookies only, necessary for basic functionality. Details available in our Cookie Policy.
Children's Privacy
Our services are directed at adults aged 18 and over. We do not knowingly collect information from minors.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with revised date.
Contact Information
For privacy-related questions or to exercise your rights:
Email: [email protected]
Address: Unit 7, Broad Street Business Park, Birmingham B1 2HF, United Kingdom
Supervisory Authority
If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.